We read every message and typically reply within 24 hours on business days. No bots and no ticket queues, just a real reply.
The support hub answers the most common questions about detection, alerts, plans, billing and your account.
Open the support hubWe typically reply to support messages within 24 hours on business days.
Usually fasterFor refunds and billing questions, include the email address on your account.
In Gmail, BillSensor detects a billing email from a supported tool when you open it. It does not scan your inbox in the background, so open the email once. BillSensor detects 90 SaaS tools. If yours is not on the supported tools list, add it yourself with + Add manually in the extension popup.
Open My Account, go to Plan & Billing and choose Manage Plan, which opens the Paddle billing portal. This works for Pro and Business. Cancellation takes effect at the end of your current billing period. If you cannot find it, email us and we will help.
Pro and Business both carry a 14-day money-back guarantee. Email hello@billsensor.com within 14 days of your first payment, from the email address on your account, and we will process your refund promptly. Payments are handled by Paddle, our Merchant of Record.
Send us the tool name and we will consider it for a future update. Until then, you can add it by hand with + Add manually in the extension popup.
Thanks for reaching out. We will reply within 24 hours on business days at the email address you provided.