Most detection issues come down to one of a handful of reasons. Find the one that matches what you're seeing below.
Gmail detection runs in your browser as you open emails, so most misses come down to timing or the tool not being on the supported list.
If you already had Gmail open, on u/0, u/1, u/2, or any account tab, before installing BillSensor, that tab won't detect anything until it's reloaded. This is a Chrome platform limitation, not a BillSensor bug: Chrome only injects an extension's code into tabs that load after the extension is installed, not into tabs that were already open at install time.
Reload each open Gmail tab (or close and reopen them) after installing, then open a billing email. Detection will work immediately after that, and you won't need to repeat this step again.
Gmail detection only runs when you actually open the email yourself. BillSensor doesn't scan your inbox in the background for Gmail, so an email that arrives but never gets opened won't trigger detection, even if it's sitting right there in your inbox.
Open the email once. Detection happens the moment you click into it, not before. If you'd rather not wait or the email has already been archived or deleted, use + Add Subscription Manually in the popup instead.
BillSensor matches against a list of 90 known SaaS tools. If the tool isn't on that list, or the email comes from an unusual sending domain the tool doesn't normally use, detection can miss it.
Check the supported tools list to confirm the tool is tracked. If it's not, or detection still misses it, add the subscription with + Add Subscription Manually in the popup instead.
Outlook works from a scan of your last 12 months of mail, and how often it re-scans depends on your plan.
A few possibilities: the scan may still be running (a 12-month scan takes a minute or two, not instant), there may genuinely be no billing emails from tracked tools in your last 12 months, or the connection didn't fully complete.
Wait a couple of minutes and reopen the popup. If nothing appears after that, try clicking Connect Outlook / Microsoft 365 again to confirm the connection went through.
Free users need to trigger a re-scan manually, Outlook doesn't re-check automatically on the free plan. Pro and Business accounts re-scan daily in the background, but that's once every 24 hours, not instant.
Free plan: click Scan Now in the popup. Pro or Business: give it up to 24 hours, the next daily scan will pick it up.
If you're using a work or school Microsoft 365 account, your organization's IT admin may require approval before any third-party app can request even read-only access. This is a Microsoft policy setting, not something BillSensor controls.
Ask your IT admin to approve BillSensor's Mail.Read permission request, or to pre-approve it at the organization level if multiple team members need to connect.
BillSensor reads amounts and dates from the email itself, so unusual formats and look-alike emails are the usual cause of a wrong or unexpected entry.
BillSensor reads the amount and date directly from the billing email's content. If the email doesn't state either one clearly, uses an unusual format, or shows a prorated or partial charge instead of the standard renewal amount, the extracted value can be off.
Remove the incorrect entry and re-add it manually with the correct amount and date using + Add Subscription Manually.
This usually happens when a marketing or promotional email from a tracked tool's domain looks similar enough to a billing email to match. It's a false positive from the sender-matching step, not a sign anything is actually wrong with your account.
Use Remove on that entry in the popup or dashboard. It won't affect detection of your other subscriptions.
Dark pattern scores exist only for the 68 tools BillSensor has researched so far. Manually added subscriptions, or tools outside that list, won't show a score since there's no verified complaint data behind one yet.
Alerts and subscription limits depend on whether you have an account and which plan it is on.
Chrome notifications only fire if your browser is open at the moment the alert is scheduled. If your device was off or Chrome wasn't running, the notification has nothing to reach.
Your free account also sends email alerts, which arrive regardless of whether your browser is open at the time.
This is usually a sync delay between your purchase and the extension recognizing the new plan.
Log out and back in from the popup's Account menu. If locked subscriptions are still showing after that, reach out through the contact page and we'll sort it out directly.
If none of the above matches what you're seeing, the fastest path is reaching out directly through the contact page with a short description of what you expected versus what happened.
Most of what's on this page only matters once you're already using it. Get started free.
Add BillSensor to Chrome, free →
Add BillSensor to Chrome, free →