Exposing dark billing patterns in SaaS tools
Adobe and Shutterstock aren't outliers. They're examples. We scored 62 SaaS tools on how aggressively they use dark billing patterns, from hidden cancellation flows to charges that continue after you've already cancelled. The table below is what we found.
July 24, 2026
This post covers the fee structure, the second subscription trap most people miss, Adobe's official cancellation flow and where it breaks down, and the specific chat script that has a documented track record of getting fees waived. Read it in order. The script in the middle of this post doesn't work without the context that comes before it.
July 23, 2026